Delivery and Refund Terms — Etkin.app
Last updated: 8 September 2026
This English translation is provided for convenience only. The Turkish version is the legally binding text.
This page sets out both the electronic delivery terms of the Etkin.app service and the refund policy consistent with Article 7 (right of withdrawal) of the Distance Sales Agreement. The commercial refund practices described here do not replace the consumer’s statutory rights; they are offered in addition to them.
1. Delivery — scope and method
Etkin.app is a SaaS service provided entirely electronically; no physical product is shipped and no courier delivery is involved. For this reason, no physical delivery address is collected.
Access to the subscription service is provided instantly through the account panel (app.etkin.app) after the payment is approved. Attendees who register for an event receive their registration confirmation, QR code and related information instantly by email, SMS or WhatsApp.
2. Delivery time
| Service | Delivery method and time |
|---|---|
| Subscription (Pro / Business / Enterprise) | Instantly upon payment approval, via the account panel |
| Additional messaging credits | Instantly upon payment approval, credited to the organization balance |
| Event registration / ticket | Instantly upon registration approval, by email and QR code |
| Certificate | Instantly once the survey or attendance condition is completed, in the attendee portal |
3. Delivery — responsibility
For paid ticketed events, delivery of the sale between the attendee and the organization (ticket and registration confirmation) is the responsibility of the organization concerned; Etkin only provides the technical infrastructure and payment collection intermediation.
4. Refunds — scope
This policy applies to Etkin.app subscription and credit fees. For paid ticketed events, refunds of ticket fees collected from attendees are the responsibility of the organization running the event (see §9).
5. Refunds — legal framework and right of withdrawal
Etkin.app is a service performed instantly in electronic form. Under Articles 15/ğ and 15/h of the Mesafeli Sözleşmeler Yönetmeliği (Turkish Distance Contracts Regulation), the right of withdrawal cannot be exercised once performance of the subscription has begun with the consumer’s explicit approval.
The practices below are a commercial policy that Etkin applies in good faith beyond this legal framework, and they do not remove the consumer’s mandatory rights.
6. Evaluation with the Free plan
- You can evaluate the service before paying with the unlimited-duration Free plan; no time-limited trial version is offered.
- No fee is charged on the Free plan. Charging starts only when you explicitly switch to a paid plan; there is no automatic switch to a paid plan.
- We therefore recommend that you check whether the service meets your needs before purchasing.
7. Refund conditions (commercial policy)
| Case | Approach |
|---|---|
| Use on the Free plan | No fee is charged; no refund applies |
| Monthly subscription | If cancelled mid-period, access continues until the end of the period; no partial refund is made |
| Annual subscription | Full refund within the first 14 days if the service has not been substantially used; no refund thereafter |
| Additional messaging credits | Unused credits can be refunded within 14 days of the purchase date; used credits are not refunded |
| Duplicate or erroneous charge | Duplicate and erroneous charges are refunded in full unconditionally |
| Failure to provide the service | For outages caused by Etkin that exceed 24 hours, a refund or account credit proportional to the affected period is applied |
| Plan upgrade / downgrade | On upgrade the difference is charged; a downgrade takes effect at the end of the period and past periods are not refunded |
8. Refund method and timing
Approved refunds are made to the card used for payment or to the same payment method (via PayTR); refunds cannot be made to a different account.
Your refund request is concluded within 3 business days at the latest. Depending on your bank, the approved amount is reflected in your account within 3–10 business days. If an invoice was issued for the refunded amount, a return invoice is issued.
9. Attendee refunds for ticketed events
- REQUEST PERIOD: A refund request based on your own decision to withdraw can be submitted no later than THE END OF THE EVENT. Once the event has ended, refund requests on this ground are not accepted.
- Whether a request submitted within this period will be granted is subject to the refund conditions announced by the organization running the event on its registration page; you must first submit your request to the organization concerned.
- IF THE EVENT DOES NOT TAKE PLACE, this period does not apply: if the event is cancelled, held in a materially different way from what was announced, or not held at all, the ticket fee must be refunded. You are notified within three days of the situation becoming known, and all payments collected are refunded within fourteen days of the notification at the latest.
- The capacity of seller and the refund obligation belong to the organization; however, because Etkin collects the ticket fee on behalf of the organization, in the cases required by the legislation it is jointly and severally liable with the organization for refunding the fee and has recourse against the organization for the amount it pays.
- The ticket fee is not transferred to the organization until seven days have passed from the end of the event; this period exists so that refunds can be handled while the fee is still held by the payment institution.
- Etkin is not responsible for the content, conduct or venue of the event; Etkin’s role in this relationship is that of an intermediary.
10. Applications
Delivery and refund requests are sent to info@etkin.app together with your account and invoice details; you can also use the form on the Contact page. Our target for a first response is 1 business day.
Stating the transaction date, the amount and the reason for your refund in your request speeds up the process.
11. Disputes
If you are not satisfied with the outcome of your refund request, you can apply, within the monetary limits, to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court (Tüketici Mahkemesi) at your place of residence.
12. Changes
Etkin may update this policy. For existing subscribers, changes to their detriment take effect after being notified by email at least 30 days in advance; purchases made before the notification remain subject to the previous terms.