Preliminary Information Form — Etkin.app Subscription

• Provider (seller): Etkin.app (“Etkin.app”)
• Seller: Etkin.app
• Address: 2. Sakarya Mahallesi, 4158 Sokak, Karesi/Balıkesir, Türkiye
• Tax office / no.: Karesi — 4700295066
• Phone: +90 507 885 73 14
• Email: info@etkin.app
• Web: https://etkin.app
• Address at which the service is provided: etkin.app · app.etkin.app
• Contact and complaints: info@etkin.app (first response target: 1 business day)

Etkin.app is a multi-tenant event management SaaS service: event creation, public online registration, QR code check-in, attendee communication (SMS, email, WhatsApp, push), surveys, verifiable attendance certificates, seating and hall layout, live reporting and data export.

The service is provided through an internet browser under a subscription model and is performed instantly in electronic form. There is no physical delivery; no additional installation, hardware or licence fee is required.

• Plans: Free, Pro, Business and Enterprise. The current prices, quotas and scope of the plans are published on the Pricing page; at the payment step, the amount for the plan you selected, the taxes and the total amount you will pay are shown item by item.
• The Free plan has no time limit and is free of charge. Charging starts only when you explicitly switch to a paid plan; there is no automatic switch to a paid plan.
• The payment period can be monthly or annual. Annual payment is charged at a discounted rate and the fee is collected in advance.
• If a quota is exceeded, additional messaging credits can be purchased; the credit price is shown at the time of purchase and is a one-off charge.
• For paid ticketed events, a platform service fee (commission), which varies by plan, and a payment institution fee may be applied to the ticket price collected from the attendee. No ticket commission is charged for free (non-ticketed) events.
• Associations, non-governmental organizations and student communities receive a discount on paid plans; applications are made to info@etkin.app.
• No additional fee above the standard tariff is charged for the use of the means of distance communication (internet connection).

Payments are taken through the infrastructure of the licensed payment institution PayTR with 3D Secure support. Card details are not seen or stored by Etkin.

An invoice is issued for the subscription fee. Your subscription renews automatically for the period you selected unless you cancel it (Distance Sales Agreement, Art. 8). HOWEVER, THE RENEWAL FEE IS NOT CHARGED AUTOMATICALLY: because your card details are not stored and no authorization for recurring payments with a stored card is obtained, the fee for each period is collected through a separate payment transaction. You are reminded by email 7 days and 1 day before the end of the period. If no payment is made after the renewal period has started, your account remains open for 7 days (grace period); if payment is still not made within this period, it reverts to the Free plan. No charge is made without your knowledge.

The service is performed instantly upon approval of the payment; the features included in the plan are enabled in your account immediately. If the service cannot be enabled due to a technical obstacle, the amount charged is refunded.

As a rule, in service contracts the consumer has a right of withdrawal within fourteen (14) days without giving any reason (Regulation, Art. 9).

HOWEVER, this service is performed instantly in electronic form. Because performance (activation of the subscription) begins with your explicit approval, the right of withdrawal cannot be exercised under Articles 15/ğ and 15/h of the Regulation. This matter is presented separately and explicitly for your approval when you approve the subscription.

Where the right of withdrawal can be exercised, notice can be given to info@etkin.app.

If you wish to evaluate the service before paying, you can use the unlimited-duration Free plan; no time-limited trial version is offered. In addition, without replacing the statutory right of withdrawal, Etkin applies the commercial refund practices in the Refund Policy (including full refunds for duplicate or erroneous charges).

Under Article 15/ğ (services performed instantly in electronic form) and Article 15/h (services whose performance has begun with the consumer’s approval) of the Regulation, the right of withdrawal cannot be exercised for the subscription service once performance has begun.

You can cancel your subscription from the Organization Settings → Plan screen in your account, without giving a reason and without paying any additional fee. Cancelling is as easy as subscribing; no phone call, petition or written application is required. The cancellation takes effect at the end of the period; your access to the service continues until the end of the period, after which your account automatically reverts to the Free plan. You can withdraw the cancellation from the same screen before the period ends. Your data is not deleted and can be exported at any time.

For complaints and requests, you can write to info@etkin.app or use the form on the Contact page.

In consumer disputes, you can apply, within the monetary limits set each year by the Ministry of Trade of the Republic of Türkiye, to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court (Tüketici Mahkemesi) at your place of residence.

At the step of switching to a paid plan, you explicitly declare electronically that you have read and understood this Preliminary Information Form and that you accept the Distance Sales Agreement. A copy of the texts you approved is sent to your account’s email address.